Items can be returned in its original condition, on a reimbursable basis, without justification within seven days of the date of receipt. After this time, the cancellation of the sale will be accepted if due to a misleading description : undescribed restorations, highly inaccurate dimensions, authenticity challenged by a thermoluminescence test.

In case of damage during transport, a damages declaration of form provided by the postal office must be attached to the refund claim.